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GroundTender

Legal

Terms of Service

Effective · Version 1.0

1. The agreement

These Terms of Service (“Terms”) are an agreement between Abacus Tech Design LLC (“GroundTender”, “we”, “us”) and the business that creates an organization inGroundTender (“you”, “the business”). They cover the web app at app.groundtender.com, the mobile field app, and this website (together, “the Service”).

By creating an account or using the Service you accept these Terms and our Privacy Policy. If you accept on behalf of a business, you confirm that you have the authority to bind it. The Service is for business use only; you must be at least 18 years old to use it.

2. Your account

  • Give us accurate information and keep it current.
  • Keep your password secret. One login is for one person — do not share credentials. Tell us right away at [email protected] if you suspect unauthorized use.
  • The owner of an organization is responsible for everyone they invite into it (office users and crew members), for the roles they grant, and for removing access when someone leaves.
  • You must verify your e-mail address before you can sign in.

3. Acceptable use

Use the Service lawfully and for its intended purpose: running your own service business. You must not:

  • Upload content you do not have the right to use, or that infringes anyone's privacy or other rights.
  • Use the Service to send unsolicited messages, or to contact people who have asked you to stop.
  • Attempt to access another business's data, probe or circumvent security, or interfere with the Service or other users.
  • Reverse engineer, scrape, or overload the Service, or resell access to it.
  • Upload malware or anything that could harm the Service or its users.

We may suspend or restrict access while we investigate a suspected violation.

4. Subscription, billing, trial, and cancellation

  • Price: one plan, $49 per month per business (organization), with unlimited crew members. Prices are in US dollars.
  • Trial: your first 14 days are free. The trial starts when you begin your subscription at checkout. A payment card is collected at checkout, through Stripe Checkout, and you are not charged until the trial ends. Each business is eligible for one trial.
  • Billing: after the trial, your card is charged monthly in advance, on the same day of each billing period. Your subscription is billed by Abacus Tech Design LLC through Stripe; Stripe's terms apply to the payment itself. Receipts and payment history are available in your Stripe billing portal from Settings.
  • Cancellation: cancel any time from Settings (GroundTender subscription → Manage billing). Your subscription stays active until the end of the period you have paid for, and does not renew after that. We do not give partial refunds for unused time. Cancel during the trial and you pay nothing.
  • Failed payments: if a charge fails, we will e-mail the organization's owners and allow a grace period to update the payment method. After the grace period, changes to your data are paused (you can still sign in and read everything) until payment is resolved.
  • Taxes: prices exclude applicable taxes. You are responsible for any sales, use, or similar taxes that apply to your subscription; where we are required to collect them, they appear separately at checkout and on your receipt.
  • Price changes: we will give at least 30 days' notice by e-mail before a price change takes effect. The new price applies from your next billing period after the notice period.

5. Your customers' payments (Stripe Connect)

Separately from your subscription, you may connect your own Stripe account toGroundTender so that your customers can pay your invoices online. In that relationship:

  • You are the merchant of record. Your customers pay your business directly into your Stripe account. Your relationship with Stripe is governed by Stripe's Connected Account Agreement and Stripe's fees apply between you and Stripe.
  • GroundTender is not a party to those payments and takes no fee on them. We pass the payment details to Stripe and record the result against your invoice; we never hold your customers' money.
  • Refunds, disputes, and chargebacks are between you, your customer, and Stripe. You are responsible for handling them and for any resulting fees.
  • Manual payments (check, cash, or other) are records you enter yourself. We do not handle, verify, or collect those funds.
  • You can disconnect your Stripe account from Settings at any time. Disconnecting stops new online payments; records of past payments stay on your invoices.

6. Your content and data

  • You own your content — the customer, property, scheduling, photo, estimate, invoice, and payment data you put into the Service. You grant us the license we need to host, process, back up, and display it in order to provide the Service to you, and for nothing else.
  • You are responsible for having the right to enter and use that content, for its accuracy, and for your obligations to the people it describes. For that content you are the data controller; we process it on your behalf as described in the Privacy Policy, which forms part of these Terms.
  • We do not sell your content, use it for advertising, or use it to train machine-learning models.
  • You can request an export of your organization's data at any time, and you can request closure of your organization. What is deleted, what is kept, and for how long is set out in the Privacy Policy.

7. Messages sent on your behalf

The Service sends estimates, invoices, receipts, and payment reminders to your customers on your behalf, from our platform address with your business named as the sender and your reply-to address. You are responsible for the content of those messages and for having a lawful basis to contact each recipient. Honour requests to stop; the Service lets you suppress an address, and we may suppress addresses that bounce or complain.

8. Availability and support

  • We work to keep the Service available around the clock but do not guarantee uninterrupted service. We may perform maintenance, and we will try to schedule anything disruptive outside your working hours and tell you in advance.
  • The mobile app keeps working without a connection and syncs when one returns; the office app needs a connection.
  • Support is by e-mail at [email protected]. We respond within one business day. We communicate the status of incidents by e-mail to organization owners. There is no phone line. See the Support page for details.

9. Mobile app

We grant you a limited, non-exclusive, non-transferable license to install and use the mobile app on devices you or your crew control, for use with your organization. The app stores its working data on the device encrypted; you are responsible for the physical security of those devices and for signing out or revoking access when a device or a crew member leaves. The app may update itself automatically. At launch the app is distributed through TestFlight (iOS) and internal testing (Android); the distribution channel may change. The app store's own terms also apply.

10. Intellectual property

The Service — its software, design, documentation, and the GroundTender name and logo — belongs to Abacus Tech Design LLC and its licensors. These Terms give you a right to use the Service, not ownership of it. If you send us feedback or suggestions, we may use them without obligation to you.

11. Third-party services

The Service relies on providers such as Stripe, Microsoft Azure, Cloudflare, Expo, and Sentry (listed in the Privacy Policy). Where you deal with a provider directly — most notably Stripe for your connected account — that provider's terms govern your relationship with it, and we are not responsible for its acts or omissions.

12. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. GroundTender is an operations tool, not an accounting, tax, or legal service: you are responsible for checking the figures on your estimates and invoices, for the taxes you charge your customers, and for your own record-keeping obligations.

13. Limitation of liability

To the fullest extent permitted by law, Abacus Tech Design LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising out of or related to the Service. Our total liability for all claims arising out of or related to the Service in any twelve-month period is limited to the amount you paid us for the Service in that period. Some jurisdictions do not allow some of these limitations; in that case they apply to the greatest extent the law permits.

14. Indemnity

You will defend and indemnify Abacus Tech Design LLC against claims, damages, and costs (including reasonable legal fees) arising from your content, your use of the Service in breach of these Terms, or your relationships with your own customers, crew, and payment providers.

15. Termination

  • By you: cancel your subscription at any time (section 4) and, if you wish, request closure of your organization (section 6).
  • By us: we may suspend or terminate your access if you materially breach these Terms, if payment remains unresolved after the grace period, or if the law requires it. We will give notice where it is practical to do so.
  • Effect: on termination your right to use the Service ends. We will give you a reasonable opportunity to export your data unless the law or the reason for termination prevents it, and we then delete or minimize your data as described in the Privacy Policy. Sections 6, 10, and 12–18 survive termination.

16. Changes

We improve the Service continuously and may add, change, or retire features. We may also change these Terms; the version and effective date at the top change when we do. For a material change we will notify organization owners by e-mail at least 14 days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms. If you do not, cancel before the change takes effect.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wisconsin, United States, without regard to its conflict-of-law rules, and any dispute arising out of them will be brought in the state or federal courts located there. Before filing a claim, write to us — most problems can be resolved informally, and we will try in good faith to do so.

18. General

  • These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any earlier agreement.
  • If any part of these Terms is found unenforceable, the rest remains in effect.
  • Our not enforcing a provision is not a waiver of it.
  • You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of the Service, with notice to you.
  • Notices to you go to the e-mail addresses of your organization's owners. Notices to us go to [email protected].
  • Neither party is liable for failure to perform caused by events beyond its reasonable control.

19. Contact

Abacus Tech Design LLC
[email protected]